Troubleshooting
- Platform Authenticator shows error ‘Passkey is invalid due to a missing certificate’ post forced password reset
- Microsoft Defender Detecting DLLs as Malicious
- I can’t log in with my Beyond Identity Account (Windows Desktop Login)
- Timeout entries in Admin console
- Windows Desktop Login - Expired Pin
- Okta 400 Bad Request: Social Transaction Expired
- Unable to set up credential on this device
- TPM for Windows platforms requirement
- Authentication Timeout Issues
- Beyond Identity - Okta Integration Issues
- Error: Invalid nonce binding cookie
- My Passkey not showing / Passkey already imported
- I receive an invalid client certificates error when attempting to register my passkeys
- Passkey not showing / Passkey already imported on macOS
- Collecting Local Logs from an Endpoint
- New Browser Log In
- Error Logging in with Beyond Identity - Authenticator not installed
- I receive an invalid token_id or invalid JWT error when trying to authenticate
- My credential isn’t working when I try to login due to a missing certificate.
- My Passkey could not be found when I try to login
- My credential isn’t working when I try to login due to a certificate that is no longer active