Troubleshooting
- Why You May Need to Turn Off iCloud Private Relay to Log In Using Beyond Identity
- iCloud Private Relay and Beyond Identity Authentication on BYOD Devices
- I receive a "Could not verify your identity because the system clock is too far ahead or behind" error
- Known Issue with Password Change/Reset in Windows Desktop Login versions prior to 2.79.0
- Troubleshooting upgrade and uninstallation of Beyond Identity on Windows
- Outlook redirects new employee to Beyond Identity
- Ubuntu Linux - thread 'main' panicked error
- Platform Authenticator shows error ‘Passkey is invalid due to a missing certificate’ post forced password reset
- Unable to set up credential on this device
- My Passkey not showing / Passkey already imported
- I receive an invalid client certificates error when attempting to register my passkeys
- Passkey not showing / Passkey already imported on macOS
- New Browser Log In
- Error Logging in with Beyond Identity - Authenticator not installed
- I receive an invalid token_id or invalid JWT error when trying to authenticate
- My credential isn’t working when I try to login due to a missing certificate.
- My Passkey could not be found when I try to login
- My passkey isn’t working when I try to login due to a certificate that is no longer active
- Version 2.65.0 Release Notes