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  1. Beyond Identity
  2. Product Documentation
  3. Troubleshooting

Troubleshooting

  • Platform Authenticator shows error ‘Passkey is invalid due to a missing certificate’ post forced password reset
  • Microsoft Defender Detecting DLLs as Malicious
  • I can’t log in with my Beyond Identity Account (Windows Desktop Login)
  • Timeout entries in Admin console
  • Windows Desktop Login - Expired Pin
  • Okta 400 Bad Request: Social Transaction Expired
  • Unable to set up credential on this device
  • TPM for Windows platforms requirement
  • Authentication Timeout Issues
  • Beyond Identity - Okta Integration Issues
  • Error: Invalid nonce binding cookie
  • My Passkey not showing / Passkey already imported
  • I receive an invalid client certificates error when attempting to register my passkeys
  • Passkey not showing / Passkey already imported on macOS
  • Collecting Local Logs from an Endpoint
  • New Browser Log In
  • Error Logging in with Beyond Identity - Authenticator not installed
  • I receive an invalid token_id or invalid JWT error when trying to authenticate
  • My credential isn’t working when I try to login due to a missing certificate.
  • My Passkey could not be found when I try to login
  • My credential isn’t working when I try to login due to a certificate that is no longer active
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