My Passkey could not be found when I try to login

This article provides an overview of what to do if an error is noticed referencing passkey not being found on a given device.

What’s the issue?

When attempting to authenticate I am being presented with an error message stating their passkey could not be found on that device.

NOTE: We have updated the term from "Credential" to "Passkey" to align with what the industry has agreed to use.

What’s the solution?

A user can resolve this independently if they have another actively enrolled device in Beyond Identity. They can achieve this by migrating their passkey from the active device to the device that does not have the passkey registered.

If that user does not have an active enrolled device, an administrator would need to re-enroll that user from the Beyond Identity Admin portal.

Articles covering how to migrate your passkeys to another device are listed below.