Symptoms
Upon enrolling a Windows device for the Windows Desktop Login, the enrollment fails with the error message “Unable to obtain Azure AD Access Token.”
Impact
Who is not impacted?
- Customers not using Beyond Identity Windows Desktop Login are not impacted.
- Customers using Beyond Identity authentication to their SSO are not impacted.
- Customers using Beyond Identity authentication to their SSO as MFA are not impacted.
- Existing users who are already onboarded and enrolled with Beyond Identity Windows Desktop login are not impacted.
- Customers enrolling in Windows Desktop Login using On-prem domain-joined Windows devices are unaffected.
Who is impacted?
- New users enrolling with the Beyond Identity Windows Desktop Login solution on Hybrid Joined or Azure Joined Windows Devices might be impacted by this issue.
- Existing users trying to unenroll from the Beyond Identity Windows Desktop Login solution might be impacted by this issue.
Resolution
Version 2.84.2 and later include a fix that addresses this problem.
You can upgrade to the latest version by downloading the installer from https://app.byndid.com/desktop-login/downloads.
Comments
2 comments
The TAP workaround doesn't work for all users. We still see some users affected (version 2.83).
Thank you for the feedback Dzmitry. The workaround is no longer relevant, as we have released a fixed version. The article is up to date now as the workaround is removed from it.
Article is closed for comments.