| Change Type | Typical Frequency | Summary | Notice on Trust Site |
|
Planned Service Update |
Continuous | Cloud service improvements that don't impact user experience. | No. |
| Planned Service Upgrade | Weekly, during maintenance windows | Feature enablement, service Optimizations, system-wide tuning | Unexpected issues. |
| Planned Infrastructure Update | Weekly, during maintenance windows | Non-customer-facing infrastructure changes | Unexpected issues. |
| Planned Infrastructure Upgrade | 1-3 months | Customer experience impacting infrastructure changes | Yes, a minimum of 72 hours. |
| Unplanned | N/A | Imminent or occurring service issue | Yes, during the incident period. |
Beyond Identity Service Maintenance Windows (UTC)
| Region | Mon | Tue | Wed | Thu | Fri | Sat | Sun |
| North America | 3 - 5 AM | 5 - 7 AM | |||||
| Europe | 3 - 5 AM | 5 - 7 AM |
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