Beyond Identity Service Continuity Communication Plan – Beyond Identity

Change Type	Typical Frequency	Summary	Notice on Trust Site
Planned Service Update	Continuous	Cloud service improvements that don't impact user experience.	No.
Planned Service Upgrade	Weekly, during maintenance windows	Feature enablement, service Optimizations, system-wide tuning	Unexpected issues.
Planned Infrastructure Update	Weekly, during maintenance windows	Non-customer-facing infrastructure changes	Unexpected issues.
Planned Infrastructure Upgrade	1-3 months	Customer experience impacting infrastructure changes	Yes, a minimum of 72 hours.
Unplanned	N/A	Imminent or occurring service issue	Yes, during the incident period.

Beyond Identity Service Maintenance Windows US(EST)

Region	Mon	Tue	Wed	Thu	Fri	Sat	Sun
North America		10 PM - 12 AM			10 PM - 12 AM

Region	Mon	Tue	Wed	Thu	Fri	Sat	Sun
Europe		9 - 11 PM			9 - 11 PM