This article explains which Beyond Identity tenant configurations require a support ticket, including enrollment emails, email templates, branding, custom URLs, and continuous authentication, along with the standard SLA for processing these requests.
There are some configurations that are not self-serviceable at the moment. You can request these changes to be made to your tenant by opening a technical support ticket. The SLA for these configuration changes is one normal business day (8x5). For example, requests coming in on Tuesday at 5:00 PM central time will be completed no later than Wednesday by 5:00 PM central time.
Configuration items
Item | Description |
Enrollment email | Enable/disable sending the enrollment email sent to users. |
Email template change | Updates and changes to the enrollment email. |
Branding change | Logo update. |
Registration/Recovery URL | Custom registration URL in the email. |
Continuous authentication | Enable/disable continuous authentication for the tenant. |