This article will guide an IT administrator on how to reset a user's passkey via re-enrollment.
Instructions
To re-enroll user, or otherwise reset their passkey and get a new enrollment email sent to the user follow the steps:
Log in to the Beyond Identity Admin Console.
Select Users tab
Find the specific user in question and then click the user name.
Select Enroll a Passkey button
Select the desired email template and click the Proceed & send email button.
Note: Once this action is performed, the user will lose access to all devices. The user would need to migrate the passkey to their devices after completing the re-enrollment in one.