This article describes the process for deleting your tenant.

Step 1: Plan for deletion of a tenant

Before deleting the tenant, ensure that users can authenticate using some other method.

Step 2: Create a delete request

a) Open a Delete Request via the Customer Support Portal

Create a specific type of request for deleting tenant.

b) Send the Delete Request to support@beyondidentity.com

Subject: Delete Request for <TENANT_ID>

Message: Brief description if needed

Step 3: Respond to the Confirmation Request

Beyond Identity will confirm from the named account contact person for deletion. Without a response from the named person, Beyond Identity will not proceed.

Step 4: Beyond Identity Will Confirm Delete Request Processed

The Beyond Identity data team will delete the tenant from the platform. Once the data deletion is complete, the support team will confirm the request processed. This process will take 5 business days.

If you need to delete (not deactivate) a user, you can do so using the API. For more information, see https://docs.beyondidentity.com/api/v0#tag/Users/operation/DeleteUser

Delete a tenant