Change Type | Typical Frequency | Summary | Notice on Trust Site |
Planned Service Update | Continuous | Cloud service improvements that don't impact user experience. | No. |
Planned Service Upgrade | Weekly, during maintenance windows | Feature enablement, service Optimizations, system-wide tuning | Unexpected issues. |
Planned Infrastructure Update | Weekly, during maintenance windows | Non-customer-facing infrastructure changes | Unexpected issues. |
Planned Infrastructure Upgrade | 1-3 months | Customer experience impacting infrastructure changes | Yes, a minimum of 72 hours. |
Unplanned | N/A | Imminent or occurring service issue | Yes, during the incident period. |
Beyond Identity Service Maintenance Windows (UTC)
Region | Mon | Tue | Wed | Thu | Fri | Sat | Sun |
North America | 3 - 5 AM | 5 - 7 AM | |||||
Europe | 3 - 5 AM | 5 - 7 AM |