This article describes the actions required to update your credential on your device Authenticator so that you can log in again.

What’s the issue?

During application startup or authentication, the authenticator will attempt to verify the integrity of your credential. If the credential is found to be invalid due to missing certificates or missing keys, the application or browser will display a message like the following examples.

The following error may get displayed in your browser tab processing the authentication. 

What’s the cause?

The most common cause of this is resetting your local macOS login password, which will erase your login keychain and secure enclave. If you recently changed or reset your password, please see the solution below.

If you believe that you are getting this message in error, or you did not make any changes to your password, please close the Beyond Identity application window and reopen it. If cycling the window does not solve your problem please see the solution below.

What’s the solution?

You will need to update your existing credential so that its certificate is no longer missing. 

Step 1: Remove the affected credential from your device. 

Step 2: Migrate your credential from another device.

If the same credential is on another device and is working as expected, you can migrate the working credential back onto the affected device that has the missing certificate issue.

To migrate your working credential, follow the guides below based on your affected device.

• If you have a credential on another device, such as a mobile phone, you can migrate your profile back to the given device that encountered the certificate not found error.

• To migrate your credentials, you can follow these guides for each platform.