This article describes the actions required to reset your credential on your device Authenticator so that you can log in again.

What’s the issue?

When you try to log in on your device, your attempt may fail even though you have a passkey set up on the said device. This happens when the passkey's underlying certificate is no longer active. 

The following error may get displayed in your browser tab processing the authentication. 

What’s the solution?

You will need to update your existing passkey so that its certificate is no longer missing. 

Step 1: Remove the affected passkey from your device. 

Instructions to remove a passkey are in the following article: Remove Passkey from a Device

Step 2: Migrate your passkey from another device.

If the same passkey is on another device and is working as expected, you can migrate the working passkey back onto the affected device that has the missing certificate issue.

To migrate your working passkey, follow the guides below based on your affected device.

• If you have a passkey on another device, such as a mobile phone, you can migrate your profile back to the given device that encountered the certificate not found error.

• To migrate your passkeys, you can follow these guides for each platform.