This article describes the actions required to reset your credential on your device Authenticator so that you can log in again.

What’s the issue?

When you try to log in on your device, your attempt may fail even though you have a credential set up on the said device. This happens when the credential’s underlying certificate is no longer active. 

The following error may get displayed in your browser tab processing the authentication. 

What’s the solution?

You will need to update your existing credential so that its certificate is no longer missing. 

Step 1: Remove the affected credential from your device. 

Step 2: Migrate your credential from another device.

If the same credential is on another device and is working as expected, you can migrate the working credential back onto the affected device that has the missing certificate issue.

To migrate your working credential, follow the guides below based on your affected device.

• If you have a credential on another device, such as a mobile phone, you can migrate your profile back to the given device that encountered the certificate not found error.

• To migrate your credentials, you can follow these guides for each platform.