Supported Versions

Platform Authenticators v2.46 and earlier (inclusive; all operating systems) are no longer supported by Beyond Identity. Users running these versions on macOS and Windows will receive a dialog asking them to update to the latest version in order to authenticate.

To update Beyond Identity:

• On macOS, open the Beyond Identity Platform Authenticator and select [Beyond Identity] [Download and Install Update] from the Menu Bar.
• On Windows, open the Beyond Identity Platform Authenticator and select [File] [Download and Install Update] from the menu.

On Android and iOS, update the Platform Authenticator through Google Play and App Store, respectively.

Note: If you have configured your Beyond Identity tenant with the Authenticator Version Control feature, you may need to update the allowed version list to enable users to update to a version later than 2.46.

End of Life on macOS 10.15 “Catalina”

BeyondIdentity will drop support for macOS 10.15 “Catalina” for the Platform Authenticator on January 1, 2023.

Known Issues

Markdown links in custom Policy messages are not supported on macOS 10.15.

Windows Desktop Login

User messages are improved when:

• Fingerprint hardware is not available to the Desktop Login service.
• When the user’s account is locked in Active Directory.

Resolved Issues

Credentials for some European customers were incorrectly marked as deleted and unavailable for authentication.

Several links to Support Web pages were broken because of the migration to the new Beyond Identity Support site.

Users were not prompted to retry after an authentication transaction timed out.

In some cases, the Platform Authenticator on Windows could not be invoked through PowerShell.